Privacy Policy

I. The owner of the pension and at the same time the Administrator of Personal Data is — Investor Service Office “COMPLEX” Mirosław Półtorak with its registered office in: 50-335 Wrocław, ul. Sienkiewicza 28/1

II. The data controller informs that the personal data provided will be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of physical persons in connection with the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation),

- Personal Data Protection Act of 10 May 2018 Journal of Laws 2018 item No. 1000.

III. We collect personal data that are necessary for booking a stay and provide a comprehensive hotel service.

IV. Providing personal data by the Customer and giving consent to their processing is voluntary, albeit necessary in order to make the reservation of the stay and hotel service.

V. We collect data during:

- booking process via an internet site

- the process of booking made by person in the pension, by phone or e-mail, and also during the guest's check-in at the pension

We can obtain data from our partners from booking portals (Booking.com, HRS, event organizers, etc.) if you have given your consent.

VI. We collect the following data:

When booking via an internet site, it is possible to create a Customer account or create a one-time reservation.

1. When creating an account on the guest house's website, the Customer sets the password for access to the account and provides the following data:

a) Name and surname

b) Address (street, house/apartment number, postal code and city)

c) Phone number

d) Email address

The above mentioned data can be independently changed by the Customer after logging in to the account

- With a one-time booking made by an Internet site, the scope of data collected is the same as when creating an account, further extended by the country of residence.

2. During the booking made by person, by phone or e-mail or via chat, as well as the Customer's check-in at the pension, the following data are collected:

a) Name and surname;

b) Address (street, house/apartment number, postal code and city);

c) Telephone number;

d) Email address;

e) Company data together with TIN (in case of issuing f-ry VAT on

enterprise);

f) Registration number of the vehicle belonging to the Customer (in case of using

parking);

g) Document No.

3. Children's data such as name, surname, nationality and date of birth are collected exclusively from their parents or legal guardians in order to determine their age and their allowances, and for statistical purposes (GUS duty and tourist tax).

4. When using the guest house's websites, additional information is automatically downloaded (IP address assigned to the computer from which the guest house entered the guest house's website, external IP address of the Internet provider, domain name, type of browser, access time, type of operating system).

VII. We use the collected data for the following purposes: 1. Fulfilling our obligations according to our Clients.

2. Handling

reservation of rooms and applications relating to accommodation:

creating and storing legal documentation in accordance with accounting standards.

3. Service

to monitor the use of services (wellness & spa services, bar, etc.) for managing access to the rooms,

for internal management of lists of clients who have behaved inadequately during their stay in the guesthouse (aggressive and antisocial behavior, violation of the conditions of the contract with the boarding house, violation of safety rules, theft, damage and vandalism, problems with payment).

4. Improve service, and more:

about the processing of personal data of the Client as part of our marketing program — in order to conduct marketing activities, brand promotion and better understand the requirements and requirements of the Client,

to better adapt our products and services to the requirements of customers,

to match commercial offers and messages about promotions sent to the Client,

Client's stay in the guest house:

to inform the Client about special offers and new services of the guesthouse. 5. Management of relations with customers before the stay, during and after:

o support for loyalty program,

o segmentation operations based on the booking history and preferences of the Client — in order to

sending tailored messages to the Client,

the production of statistics and calculation of trade results, as well as keeping reporting,

to provide contextual data used by the offer tool when the Customer visits the Internet site of the guest house or books a guest house,

sending newsletters, promotions, offers, and also telephone contact with the Customer,

for handling requests related to cancellation of subscriptions, promotions, tourist offers

and satisfaction surveys,

to take into account the right to object.

6. Improving the services of the guest house, and in general: about handling complaints and complaints,

to offer the Client benefits from the loyalty program.

7. Ensuring security and improving the use of the guest house's websites in

including:

to improve navigation,

to implement measures to safeguard and prevent fraud.

8. Ensuring compliance with legal regulations (e.g. in the storage of book documents).

VIII. Access to personal data of Customers can be directly accessed only by authorized employees of the boarding house, and by entities processing with whom written contracts have been concluded (subcontractors providing services for the boarding house). The data can also be made available to entities authorized on the basis of the applicable provisions of the law.

IX. Pensjonat VILLA ALINA MEDICAL & SPA **** undertakes its own technical and organizational measures, in accordance with applicable legal regulations, in order to ensure maximum protection of personal data of our clients.

X. When the Customer provides us with credit card details during the booking, it is redirected to the payment card merchant website that ensures the security of the transaction carried out.

XI. Customers of the B&B VILLA ALINA MEDICAL & SPA **** have the right to access the contents of the data, their correction, the right to data portability, and the right to receive a copy of personal data processed by the pension. In addition, the right to withdraw your consent at any time, restrict its processing, deletion, and the right to be forgotten in the case of processing personal data for marketing purposes.

XII. The data collected for the purposes of providing hotel services will be processed for the period specified in the law, and in the case of data collected on the basis of consent until its cancellation.

XIII. Data obtained from monitoring are deleted up to 30 days from the date of their registration.

XIV. If you find that personal data are processed unlawfully, you have the right to lodge a complaint with the President of the Personal Data Protection Authority (PUODO).

XV. Contact with the person responsible for the protection of personal data is possible at the registered office of the guesthouse, or via the e-mail box: ado@villaalina.pl or pado@villaalina.pl

XVI. Cookie Policy

1. The website does not collect automatic information, including information contained in cookies.

2. Cookies (so-called “cookies”) are IT data, in particular text files, which are stored in the end device of the User of the Website and are intended for the use of the Website's websites. Cookies usually contain the name of the website from which they originate, the duration of their storage on the end device and a unique number.

3. The entity placing cookies at the end device of the User of the Website and obtaining access to them is the Website operator.

4. Cookies are used to:

a. adapting the contents of the Website to the preferences of the User and optimizing the use of the websites; to a extent, these files allow to recognize the device of the User of the Website and properly display the Internet page, adapted to their individual needs;

b. creating statistics that help to understand how users of the Website use websites, which makes it possible to improve their structure and content;

c. maintaining the session of the User of the Website (after logging in), so that the User does not need to re-enter the login and password on each subpage of the Website;

5. The Website uses two essential types of cookies: session cookies and persistent cookies. “Session” cookies are temporary files that are stored in the user's account device until logging out, leaving the website or collecting the software (web browser). “Persistent” cookies are stored in the user's end device for the time specified in the parameters of cookies or until they are deleted by the user.

6. The following types of cookies are used as part of the Website:

a. “necessary” cookies, enabling the use of services available within the Website, e.g. authentication cookies used for services requiring authentication within the Website;

b. Cookies used to ensure security, e.g. used to detect fraud in the scope of authentication within the Website;

c. “performance” cookies, enabling the collection of information on the way of using the Website;

d. “functional” cookies, enabling the “recollection” of the settings selected by the User and personalization of the user interface, e.g. in the scope of the selected language or region from which the User originates, font size, website design, etc.;

7. In many cases, the software used to browse the web pages (web browser) presumably allows the storage of cookies in the user's end device. Users of the Website may change the settings relating to cookies at any time. These settings can be changed in such a way as to block the automatic handling of cookies in the settings of the web browser to inform about each time they are placed in the user's device. Extensive information about the possibility and methods of handling cookies can be found in the software settings

8. The Website Operator informs that restrictions on the use of cookies may affect some of the functionalities available on the Website.

9. Cookies placed in the end device of the User of the Website and used can be used by advertisers and partners cooperating with the Website operator.

10 More information about cookies is available at http://wszystkoociasteczkach.pl or in the “Help” section in the web browser menu.

XVII. Changes in the privacy policy of the pension VILLA ALINA MEDICAL & SPA****

VILLA ALINA MEDICAL & SPA*** reserves the right to amend, modify or amend this policy at any time.

Last Updated: May 29, 2018